Refund policy

At Epiderma Elite, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging

  • The product must be in the same condition as received

  • You must provide proof of purchase (order ID or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

  • Returns must be requested within 5 Days of delivery

  • Requests made after this period may not be accepted

3. How to Request a Return

To initiate a return, please contact us at:

  • Email: epidermaelite@gmail.com

Include:

  • Your order number

  • Reason for return

  • Photos (if the product is damaged or defective)

Our team will guide you through the next steps.

4. Refund Process

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection

  • If approved, your refund will be processed within 2 Days

Refunds will be issued to the original payment method.

5. Exchanges

We offer exchanges in the following cases:

  • Defective or damaged products

  • Incorrect item received

If you need an exchange, please contact us at epidermaelite@gmail.com.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please notify us within 2 Days of delivery

  • Share clear photos or videos as proof

We will arrange:

  • Replacement OR

  • Full refund (based on availability and preference)

7. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products (for hygiene reasons)

  • Items damaged due to misuse

  • Products without original packaging

  • Clearance or sale items (if applicable)

8. Return Shipping Costs

  • Customer will bear the return shipping charges

  • Shipping charges are non-refundable unless the return is due to our error (wrong/damaged product)

9. Refund Delays (if any)

If you haven’t received your refund yet:

  • Check your bank account

  • Contact your payment provider

If the issue persists, please reach out to us at epidermaelite@gmail.com.

10. Contact Us

For any questions or support:

  • Email: epidermaelite@gmail.com