Shipping policy

Thank you for shopping with Epiderma Elite. We are committed to delivering your order safely and on time.

1. Shipping Methods

We partner with reliable courier services to deliver your orders across India.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available at checkout)

Shipping methods will be displayed during checkout based on your location.

2. Order Processing Time

All orders are processed within 1 Day after confirmation.

  • Orders are processed on business days only (excluding weekends and public holidays).

  • You will receive a confirmation once your order has been shipped.

3. Delivery Timeframes

Estimated delivery time depends on your location:

  • Metro cities: 4-5 Days

  • Other locations: Within 7 Days

Please note that delivery timelines are estimates and may vary due to external factors.

4. Shipping Costs

  • Standard Shipping: Free of Cost

  • Express Shipping (if applicable): Calculated at checkout

We may offer free shipping on select orders or promotions.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking link via:

  • Email

  • SMS (if provided)

You can use this link to track your shipment in real time.

6. Delivery Issues & Delays

While we aim for timely delivery, delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • High order volumes

  • Incorrect or incomplete shipping address

If your order is delayed or marked as delivered but not received, please contact us at epidermaelite@gmail.com, and we will assist you.

7. Incorrect Address

Please ensure that your shipping details are accurate.

  • We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

  • Additional charges may apply for re-shipping orders.

8. International Shipping (Optional)

We currently:

  • Do not offer international shipping

If applicable:

  • Delivery timelines and charges vary by country

  • Customers are responsible for any customs duties or import taxes

9. Contact Us

If you have any questions about your shipment, feel free to contact us:

  • Email: epidermaelite@gmail.com